Shipping is available to addresses in the US and Canada.
Please note: we ship Monday-Friday during regular business hours. Any order placed after hours will be processed the following business day. Orders do not ship on Saturday and Sunday.
Shipping is a flat rate of $7.50 for all purchases. For purchase of $100 or more we offer free shipping. We use USPS for most of our shipping needs.
When you place an order, you will receive an order confirmation via email followed by another email once your order has shipped which will provide you with a tracking number.
If you have questions about your order, please email us at email@example.com please include your name and order number in the body of your email.
Out-of-Stock Items & Back Orders
Should an item on your order be out of stock, we will notify you via email when the item is expected to be in stock. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.
30-Day Money Back Guarantee
We want you to love your Pure Principles products, however, if you are not completely satisfied with a Pure Principles purchase, please return it for a full refund within 30 days. You are responsible for return shipping charges. We regret that we are unable to refund your original shipping charges unless the return was a result of our error.
The return must be postmarked within 30 days of the original ship date on your invoice, and the product must be mostly full. Multiple exchanges will not be allowed.
For all Pure Principles product returns, please contact us at firstname.lastname@example.org .
Please allow up to 14 business days from receipt of returned items to process a return and credit your account. A credit should appear on your statement within 2 full billing cycles.